The first recommendation is to do a full restart of Windows to clear any pending actions, then retry the normal uninstaller via the Control Panel > Programs & Features option. What version of Acronis True Image did you have installed? Was it ATI 2020 as per this forum? cleanup_tool and press Enter.Seung Nam, welcome to these public User Forums.
Make the file executable: chmod +x cleanup_tool (alternatively, type chmod +x and drag the file to the Terminal with the mouse). Change the current directory to the folder with the extracted file, e.g. Open the Terminal application (Finder - search for Terminal). Download and unpack cleanup_tool_mac.zip. Make sure you are logged in as a user with administrative privileges. If you need to remove all the traces of the application, follow the steps below: To uninstall Acronis Cyber Protect Home Office or Acronis True Image 2021 Update 5, run the installation file and select Uninstall.Įarlier versions of Acronis True Image application can usually be removed by dragging it to the Trash. Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\, check for snapman*, tdrpman*, fltsrv, timounter strings and remove the strings from the UpperFilters and LowerFilters if they are present. Do not reboot the machine immediately (press "n"). You will be also asked to reboot the system to complete the uninstallation. When asked to terminate Windows Explorer type in y and hit Enter:. Press 2 on the keyboard and then press Enter:. Download Cleanup Utility, extract and run it. (!) Make sure Acronis Cyber Protect Home Office / Acronis True Image is closed, before starting with the Cleanup Utility. (!) If you have other Acronis products installed, the utility will damage their installation. 
Click Start -> Manage Acronis Secure Zone or go to Tools -> Acronis Secure Zone in the product interface.
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